Conditions of return: only those personalized gifts that have suffered a manufacturing defect may be replaced by the same without charge or refund of the amount. The incidence should be notified within 48 hours of receipt of the product.
Procedure: If your personalized gift has suffered some manufacturing defect. Remember that you must provide your name, email, order number, issue and photographs of defective product.
Payment of amounts: The refund as a result of a return will be equal to the purchase amount of the product returned, including shipping costs. We will make the payment in the same medium that you used for the payment of your order (credit / debit card or Paypal)
Notification: We will notify you by email of the refund and the amount associated with the return.